An AI Employee for Retail & E-commerce
XoomAgent™ answers product questions, supports orders and returns, runs promotions and keeps your systems updated — delivering 24/7 customer service without growing the team.
Sound Familiar?
The pressures stacking up in your business
Customer questions never stop
Product, stock, shipping and returns questions flood every channel, all day and night.
Slow replies lose sales
Shoppers comparing options buy from whoever answers first — delays cost conversions.
Order and returns support is repetitive
The same ‘where's my order’ and returns queries consume your support team's day.
Promotions take effort to run
Coordinating and communicating campaigns across channels is fiddly and time-consuming.
AI Automations
How XoomAgent™ works in retail
The automations that remove the most time and risk from your week.
Product & Stock Questions
Answer product, sizing, availability and shipping questions instantly across your channels.
Order Support
Handle ‘where's my order’, changes and tracking enquiries automatically, 24/7.
Returns & Exchanges
Guide customers through returns and exchanges with clear, on-brand steps.
Lead Capture & Conversion
Engage browsing shoppers, answer objections and nudge them to purchase.
Promotional Campaigns
Coordinate and communicate promotions across email, SMS and chat.
Inventory & CRM Queries
Surface stock and customer information and keep records updated as orders flow.
After-Hours Service
Provide instant help overnight and on weekends when staff aren't online.
Example Workflows
What an automated workflow looks like
Pre-sale question → sale
- 1Shopper asks a product question
- 2Agent answers with accurate details
- 3Objections handled and options suggested
- 4Shopper guided to checkout
- 5Lead and context captured in your CRM
Order enquiry → resolution
- 1Customer asks about an order
- 2Agent looks up status and details
- 3Clear update or next step provided
- 4Returns or changes processed where allowed
- 5Complex cases escalated to staff
Your XoomAgent™ starting build
The modules we typically deploy first for retail businesses.
Built for retail data
- Dedicated, isolated infrastructure
- No model training on your customer data
- Australian data sovereignty and Privacy Act–first handling
- Audit trails across customer interactions
- Permissioned access to order and CRM systems
- Human handoff for complaints and complex cases
A real Australian team behind your retail AI
We don't hand you software and walk away. XoomAI's Australian, security-led team scopes, builds and manages XoomAgent™ around the way your retail business actually runs — and keeps improving it.
- Sector-aware setup & integration
- Privacy-first, audited data handling
- Ongoing tuning & optimisation
- Australian-based support
FAQ
Retail AI — your questions answered
Keep Exploring
More on XoomAgent™ & services
Ready to put an AI employee to work in your retail business?
Book a free AI Workflow Audit. We'll map exactly where XoomAgent™ saves your team time — no obligation.
Prefer to talk now? Call 1300 040 225 or email ai@xoomcloud.com.au