An AI Employee for Hospitality Venues
XoomAgent™ manages reservations, answers guest enquiries, responds to reviews and handles routine updates around the clock — so your team can focus on hospitality, not admin.
Sound Familiar?
The pressures stacking up in your business
Enquiries come at the worst times
Booking and event questions arrive during service, when nobody can stop to answer the phone or inbox.
Missed messages mean missed revenue
Unanswered booking and function enquiries quietly walk across the road to a competitor.
Reviews need timely responses
Prompt, on-brand replies to reviews matter for reputation — but they're easy to neglect when you're busy.
Routine updates eat manager time
Menu changes, hours, FAQs and confirmations are repetitive but constant.
AI Automations
How XoomAgent™ works in hospitality
The automations that remove the most time and risk from your week.
Reservation Management
Take, confirm and modify bookings 24/7, with reminders to reduce no-shows.
Guest Enquiries
Answer questions about menus, hours, dietary options and events instantly, on brand.
Function & Event Enquiries
Capture and qualify function enquiries, then route serious leads to your events team.
Review Responses
Draft prompt, on-brand responses to reviews for a quick human sign-off.
Routine Updates
Keep menus, hours and FAQs current across channels with minimal effort.
Guest Communications
Send confirmations, reminders and post-visit follow-ups automatically.
After-Hours Coverage
Capture and respond to enquiries outside service hours so nothing is missed.
Example Workflows
What an automated workflow looks like
Booking enquiry → confirmed table
- 1Guest enquires via phone, web or social
- 2Availability checked and offered
- 3Booking confirmed and logged
- 4Reminder scheduled to cut no-shows
- 5Special requests flagged to the venue
Function enquiry → qualified lead
- 1Function enquiry captured 24/7
- 2Key details and date gathered
- 3Suitability and budget qualified
- 4Serious lead routed to events team
- 5Follow-up scheduled automatically
Your XoomAgent™ starting build
The modules we typically deploy first for hospitality businesses.
Built for hospitality data
- Dedicated, isolated infrastructure
- No model training on your guest data
- Australian data sovereignty and Privacy Act–first handling
- Audit trails across bookings and communications
- Permissioned access to booking and CRM systems
- Human handoff for complex events and complaints
A real Australian team behind your hospitality AI
We don't hand you software and walk away. XoomAI's Australian, security-led team scopes, builds and manages XoomAgent™ around the way your hospitality business actually runs — and keeps improving it.
- Sector-aware setup & integration
- Privacy-first, audited data handling
- Ongoing tuning & optimisation
- Australian-based support
FAQ
Hospitality AI — your questions answered
Keep Exploring
More on XoomAgent™ & services
Ready to put an AI employee to work in your hospitality business?
Book a free AI Workflow Audit. We'll map exactly where XoomAgent™ saves your team time — no obligation.
Prefer to talk now? Call 1300 040 225 or email ai@xoomcloud.com.au