An AI Employee for Logistics & Transport
XoomAgent™ keeps customers updated, chases carriers, processes proof-of-delivery and handles the constant admin of moving freight — so your team can focus on operations, not the inbox.
Sound Familiar?
The pressures stacking up in your business
‘Where is my delivery?’ never stops
Customers and partners constantly ask for status, and staff spend hours looking it up and replying.
Carrier coordination is manual
Chasing carriers, confirming bookings and handling exceptions clogs inboxes and phone lines.
Proof-of-delivery admin lags
Collecting, matching and filing PODs delays invoicing and ties up admin staff.
After-hours exceptions go unmanaged
Delays and issues outside business hours sit unaddressed until the morning.
AI Automations
How XoomAgent™ works in logistics & transport
The automations that remove the most time and risk from your week.
Shipment Status Updates
Answer ‘where is my order’ instantly and send proactive status updates to customers and partners.
Carrier Communication
Chase bookings, confirm pickups and follow up on exceptions across carriers automatically.
Proof-of-Delivery Handling
Collect, match and file PODs, then trigger invoicing — no manual chasing.
After-Hours Exception Handling
Capture and triage delays and issues outside hours, escalating the urgent ones.
Quote & Booking Enquiries
Respond to freight quote and booking enquiries 24/7 and route qualified jobs to your team.
Warehouse Admin
Automate routine warehouse paperwork, stock queries and documentation.
System Sync
Keep your TMS, CRM and customer records in sync as shipments progress.
Example Workflows
What an automated workflow looks like
Customer status enquiry
- 1Customer asks for an update
- 2Agent looks up live status
- 3Clear, branded reply sent instantly
- 4Proactive update scheduled for next milestone
- 5Exceptions escalated to ops
Delivery → invoice
- 1POD received from driver or carrier
- 2Agent matches it to the consignment
- 3Document filed against the job
- 4Invoicing triggered automatically
- 5Discrepancies flagged for review
Your XoomAgent™ starting build
The modules we typically deploy first for logistics & transport businesses.
Built for logistics & transport data
- Dedicated, isolated infrastructure for operational data
- No model training on your shipment or customer data
- Australian data sovereignty and Privacy Act–first handling
- Full audit trails across communications and updates
- Permissioned access to your TMS and customer systems
- Human escalation for high-value or sensitive exceptions
A real Australian team behind your logistics & transport AI
We don't hand you software and walk away. XoomAI's Australian, security-led team scopes, builds and manages XoomAgent™ around the way your logistics & transport business actually runs — and keeps improving it.
- Sector-aware setup & integration
- Privacy-first, audited data handling
- Ongoing tuning & optimisation
- Australian-based support
FAQ
Logistics & Transport AI — your questions answered
Keep Exploring
More on XoomAgent™ & services
Ready to put an AI employee to work in your logistics & transport business?
Book a free AI Workflow Audit. We'll map exactly where XoomAgent™ saves your team time — no obligation.
Prefer to talk now? Call 1300 040 225 or email ai@xoomcloud.com.au